ADA
Accommodations
Mobility Accommodations
Our office is on the second floor of a building without wheelchair access. If you need accommodations due to mobility challenges, please contact our office so we can work with you. We have multiple options including telehealth appointments, or an alternate location for a single appointment.
Fragrance
For the safety of our staff and other patients, our office is a zero fragrance area. If at any time during the course of your appointment it comes to our attention that you have fragrance on your person, you may be asked to reschedule your appointment or transfer to a telehealth appointment from your car.
Outside Food
For the safety of our staff and other patients, outside food is not permitted. If you bring food into your appointment, you may be asked to reschedule, or dispose of your food in an outside receptacle and wash your hands before reentering the building. We do provide some beverages and snacks for those who may not have had the chance to eat prior to the appointment.
Service Animal on Site
Our patients should be made aware that there may be a service animal on site. If you also have a service animal, are afraid of dogs, or have severe allergies to dogs, please contact us prior to your appointment for the safety of all involved so that we can accommodate you. Please do not pet, talk to, or otherwise engage with the service animal as this distracts her from her job.
Texting
Terms & Conditions
By accessing or otherwise using this website, you agree to these terms of use.
SMS Disclosures:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Message frequency may vary depending on the type of communication. For example, you may receive up to five SMS messages per week related to your appointments or billing.
Potential Fees for SMS Messaging :
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Types of SMS Communications:
If you have consented to receive text messages from Something Human Mental Health, LLC, you may receive messages related to the following:
● Appointment reminders
● Follow-up messages
● Billing inquiries
Opt-In Method :You may opt-in to receive SMS messages from Something Human Mental Health LLC, in the following ways:
● Verbally, during a conversation
● By submitting an online form
Cancellation & No Show Policy
Terms & Conditions
We require clients to provide one full business day notice of the cancellation of their appointment. For example, if your appointment is at 1pm on a Monday, it must be cancelled by 1pm on the previous the Friday.
Clients that are 10 minutes or more late for a 30 minute appointment or 15 minutes or more late for a 60 minute appointment will be considered a “no show” as providers will not have adequate time for treatment.
Client’s card on file will be charged $225 for missed appointments or late cancellations - this may exceed the insurance company rate. Please note, insurance companies will not pay for missed sessions; payment for these sessions are the responsibility of the patient and must be taken care of before a client can be rescheduled.
If you miss an appointment and don't contact Something Human, LLC within 30 days, you may be subject to dismissal as a patient. In such cases, treatment must be re-established for further services to continue which includes medication refills.
Additionally, Something Human, LLC reserves the right to terminate treatment if a patient is not actively participating in treatment goals or if it is determined that the client’s needs can be best served by another provider.
Typically, a patient must be seen a minimum of every three (3) months or more frequently, as indicated by the treatment plan, for continuation of the provider-patient relationship.